Shipping & Delivery Policy
At Studio Golf Direct, we provide fast, reliable, and insured shipping across the United States for all our premium indoor golf simulators, launch monitors, and golf studio accessories.
1. Free Shipping & Shipping Zones
- Contiguous United States: We offer FREE Standard Shipping & Freight Delivery on all orders over $99, including complete golf simulator packages, enclosures, hitting mats, and launch monitors.
- Alaska, Hawaii & Offshore Territories: Please contact our support team at support@studiogolfdirect.com for custom freight quotes.
- International Shipping: We currently only ship within the United States.
2. Order Handling & Transit Times
| Stage | Timeframe | Details |
|---|---|---|
| Order Cut-off Time | 5:00 PM EST (GMT-05:00) | Orders placed after cut-off will process next business day. |
| Handling / Processing Time | 1 – 2 Business Days | Monday through Friday (excluding federal holidays). |
| Transit / Shipping Time | 3 – 7 Business Days | Standard Ground / Freight transit time across the USA. |
| Total Estimated Delivery | 4 – 9 Business Days | Door-to-door delivery with live tracking. |
3. Shipping Carriers & Freight Delivery
Small packages (launch monitors, accessories, turf samples) ship via FedEx, UPS, or USPS Priority.
Large simulator packages, commercial pipe frames, and heavy golf mats ship via Curbside LTL Freight Carriers (e.g., FedEx Freight, Estes, R+L Carriers). For freight shipments:
- The freight carrier will call you 24–48 hours prior to delivery to schedule a mandatory delivery appointment window.
- A liftgate service is provided to lower the pallet to curbside level.
- An adult signature is required upon delivery.
4. Order Tracking
As soon as your order ships from our warehouse, you will receive an automated shipping confirmation email containing your tracking number and carrier link. You can track your shipment anytime on our website or directly with the carrier.
5. Damaged or Lost Shipments
Please inspect all boxes and pallets upon delivery before signing the carrier receipt. If you notice visible damage to the packaging:
- Note the damage clearly on the delivery receipt / Bill of Lading (BOL).
- Take clear photos of the damaged packaging and items.
- Contact us immediately within 48 hours at support@studiogolfdirect.com with your Order # and photos. We will arrange a rapid replacement at zero cost to you.
6. Contact Information
If you have any questions regarding your shipment, please reach out to us:
- Studio Golf Direct
- Address: 123 Golf Club Way, Scottsdale, AZ 85255, USA
- Email: support@studiogolfdirect.com
- Phone: (800) 555-GOLF / (480) 555-0199
- Hours: Mon – Fri: 9:00 AM – 6:00 PM EST