Refund & Returns Policy

Refund & Returns Policy

At Studio Golf Direct, customer satisfaction is our top priority. We offer a transparent, hassle-free 30-Day Return Policy on our products.

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1. 30-Day Return Window

You have 30 calendar days from the date your shipment is delivered to request a return or exchange for any eligible item.

2. Return Eligibility & Conditions

To qualify for a standard return, items must meet the following criteria:

• Item must be in new, unused, and unassembled condition.
• Item must be in its original packaging with all manuals, accessories, cables, and hardware included.
• Software licenses (e.g., GSPro, E6 Connect, Foresight Software) that have been activated or redeemed are non-refundable per software vendor licensing rules.
• Custom-cut turf or custom-dimension enclosures cannot be returned unless defective.

3. Defective, Damaged, or Incorrect Items

If your product arrived defective, damaged in transit, or you received an incorrect item:

• Return Shipping Cost: 100% Covered by Studio Golf Direct ($0 cost to customer).
• Restocking Fee: $0 (No restocking fee).
• Resolution: We will provide an immediate replacement or full 100% refund.

4. Customer Remorse / Change of Mind Returns

If you change your mind or wish to return an item that is not defective:

• Return Shipping: The customer is responsible for return shipping and freight costs.
• Restocking Fee: A 0% to 15% restocking fee may apply to opened freight-shipped items to cover warehouse re-inspection and repackaging.

5. Step-by-Step Return Process

1. Request an RMA: Email our returns department at support@studiogolfdirect.com with your Order Number, reason for return, and photos (if damaged).
2. Receive Instructions: We will issue a Return Merchandise Authorization (RMA) number and authorized return warehouse address within 24 business hours.
3. Ship the Item: Carefully pack the item in original packaging with the RMA number visible on the shipping label.
4. Inspection & Refund: Once received, our warehouse team will inspect the item within 2 business days and process your refund.

6. Refund Processing Time

Once your return is inspected and approved, your refund will be automatically processed to your original payment method (Credit Card, PayPal, etc.). Please allow 5 to 7 business days for the funds to reflect on your bank or credit card statement.

7. Return Address & Support

• Returns Department: Studio Golf Direct Returns
• Address: 123 Golf Club Way, Scottsdale, AZ 85255, USA
• Email: support@studiogolfdirect.com
• Phone: (800) 555-GOLF